Places I've Worked
Instructional Associate: User Experience Design
WORK EXPERIENCE
PNC BANK | Vice President, Digital Product Management
New York, NY, August 2023 – Present
New York, NY, August 2023 – Present
Serve as the Product Owner for credit card digital account opening experience managing the backlog, development, QA testing, and deployment.
Enhance the credit card application experience by utilizing UX best practices and competitive research within and outside of the banking industry.
Create and update high-fidelity wireframes and prototypes using Sketch, InVision, and Figma to rapidly iterate on new design components to simplify the lengthy business credit card application.
Implement new, and maintain existing, regulatory measures to be in compliance with financial regulators.
RANDOM HOUSE CHILDREN’S BOOKS | Associate Product DirectorEnhance the credit card application experience by utilizing UX best practices and competitive research within and outside of the banking industry.
Create and update high-fidelity wireframes and prototypes using Sketch, InVision, and Figma to rapidly iterate on new design components to simplify the lengthy business credit card application.
Implement new, and maintain existing, regulatory measures to be in compliance with financial regulators.
New York, NY, April 2019–Present
Manage a team of product managers and e-mail marketers to support digital marketing campaigns.
Direct the production, development, and maintenance of COPPA-compliant, large scale digital projects including GetUnderlined.com, RHCBooks.com, and MagicTreeHouse.com.
Oversee strategy and execution of all consumer-facing Random House Children’s Book e-mail programs to maximize engagement and content discoverability.
Improve website and campaign performance by utilizing quantitative and qualitative research methods to provide recommendations for UX, content, and architectural changes.
Research and report on digital trends and the children’s interactive media competitive landscape.
SIMMONS RESEARCH | UX Product Manager
New York, NY, April 2018–March 2019
Led product development for the new user interface platform, Simmons Insights, focusing on optimizing user experience to allow marketers and ad buyers to discover relevant data more quickly and seamlessly.
Utilized contextual inquiry to better understand how different businesses accessed and applied Simmons data, and iterated on the design of the data platform accordingly.
New York, NY, April 2018–March 2019
Led product development for the new user interface platform, Simmons Insights, focusing on optimizing user experience to allow marketers and ad buyers to discover relevant data more quickly and seamlessly.
Utilized contextual inquiry to better understand how different businesses accessed and applied Simmons data, and iterated on the design of the data platform accordingly.
PENGUIN RANDOM HOUSE | Product Manager, Children's Digital
New York, NY, June 2015–April 2018
Led UX redesign, updates, and optimization for mobile on web projects to improve site engagement.
Developed, moderated, established protocols for, and reported on User Testing methodologies including Think-Alouds, Focus Groups, and Interviews to improve websites and mobile apps.
New York, NY, June 2015–April 2018
Led UX redesign, updates, and optimization for mobile on web projects to improve site engagement.
Developed, moderated, established protocols for, and reported on User Testing methodologies including Think-Alouds, Focus Groups, and Interviews to improve websites and mobile apps.
Makerbot industries | User Experience Designer
Brooklyn, NY, November 2014–April 2015
Brooklyn, NY, November 2014–April 2015
Carnegie Mellon University | HCI Methods Teaching Assistant
Pittsburgh, PA, January 2014–May 2014
Pittsburgh, PA, January 2014–May 2014
Nike | Global Digital Brand Platform Intern
Beaverton, OR, June 2013–August 2013
Beaverton, OR, June 2013–August 2013
Nickelodeon Games Group | User Experience Research Intern
San Francisco, CA, June 2012–August 2012
San Francisco, CA, June 2012–August 2012
EDUCATION
Carnegie Mellon University | Pittsburgh, PA
BHCI: Human-Computer Interaction
BS: Psychology
Minor: Biomedical Engineering
BHCI: Human-Computer Interaction
BS: Psychology
Minor: Biomedical Engineering
Harvard Business School Online
Certificate in Data Science Principles
Certificate in Data Science Principles
SKILLS
Operating Systems
Windows
MacOS
Windows
MacOS
Software
Balsamiq
Figma
InDesign, Illustrator, Photoshop
HTML/CSS/JavaScript
Keynote
Microsoft Office
Omnigraffle
Python
Sketch
SPSS
Matlab
Solidworks
Balsamiq
Figma
InDesign, Illustrator, Photoshop
HTML/CSS/JavaScript
Keynote
Microsoft Office
Omnigraffle
Python
Sketch
SPSS
Matlab
Solidworks
Language
Conversant in Spanish and Hebrew
Conversant in Spanish and Hebrew
User Experience
A/B Testing
Affinity Diagramming
Competitive Analysis
Contextual Inquiry
Card Sorting
Design Research
Heuristic Evaluation
Log Analysis
Model Consolidation
Participant Recruiting
Prototyping
Storytelling
Storyboarding
Surveys
Test Plan Creation
Think-Aloud Protocol
Videosketching
Visioning
Wireframing
A/B Testing
Affinity Diagramming
Competitive Analysis
Contextual Inquiry
Card Sorting
Design Research
Heuristic Evaluation
Log Analysis
Model Consolidation
Participant Recruiting
Prototyping
Storytelling
Storyboarding
Surveys
Test Plan Creation
Think-Aloud Protocol
Videosketching
Visioning
Wireframing
CONTINUING EDUCATION
General Assembly | Instructional Associate: User Experience Design
New York, NY/Remote: April–July 2015, February–April 2019, March–June 2021
New York, NY/Remote: April–July 2015, February–April 2019, March–June 2021
Hosted UX office hours to provide feedback to students in UX Design 10-12-week night course.
Facilitated discussions, in-class workshops, and projects and was the primary UX research resource.
Provided mentorship and guidance to students in-class and online throughout the course.
Facilitated discussions, in-class workshops, and projects and was the primary UX research resource.
Provided mentorship and guidance to students in-class and online throughout the course.